THE DELIVERY PROCESSES

Shipping


Shipping OptionDelivery TimeFeeCourier Partners
Standard Shipping - Peninsula Malaysia 3-5 Days FreeDHL E-Commerce or GDEX
Standard Shipping - Sarawak6-10 DaysFreeGDEX
Standard Shipping - Sabah6-10 DaysFree

GDEX

We aim to delivery your products in the fastest time possible. As products will send by our courier partners, actual delivery time may vary. Tracking number will be provided upon the product shipped out.


Return & Exchange / Refund

Step 1:  Check the Validity of Returns Policy*

Step 2: With item still intact (in its original packaging), either drop it off at any of our stores, or mail it back to the address stated.

Step 3: The refund process will start once your item has arrived to Flash Gadgets HQ.


*Important*

Validity of Returns Policy - 

  • Request for cancellation can be made before the product is dispatched
  • Cancellation request will be rejected if the returned item has been tampered with or unboxed
  • Request for return/exchange can be made within 7 (seven) calendar days after the delivery date